Last updated: 15 June 2026
"Services" means web development, hosting, maintenance, consulting and any other deliverables we agree to provide. "Deliverables" means any code, designs, documentation or assets produced for you. "Fees" means the amounts payable as set out in a quotation, proposal or invoice.
Quotations are valid for 30 days unless stated otherwise. Work begins after written acceptance (including email) and, where applicable, payment of the agreed deposit. Any scope, timeline or fee outside the accepted quotation will be quoted separately as a change request.
Unless otherwise agreed in writing, a 50% deposit is payable before work commences and the balance on completion or as set out in the invoice. Hosting and recurring services are billed in advance. South African clients are billed in ZAR and may be subject to VAT where applicable; international clients may be billed in ZAR, USD or EUR at our discretion.
Invoices are payable within 7 days of issue. Overdue amounts attract interest at the prime rate published by a major South African bank plus 2% per annum, calculated daily. We may suspend Services for accounts in arrears without liability.
You agree to provide accurate information, content, access credentials, approvals and feedback in a timely manner. Delays caused by the Client may shift timelines and may incur additional fees. You warrant that all content you supply is lawful and that you hold the necessary rights to use it.
Full ownership of bespoke Deliverables transfers to you upon receipt of final payment. Until then, all Deliverables remain our property. We retain ownership of our pre-existing tools, frameworks, libraries, know-how and any generic components, and grant you a non-exclusive, perpetual licence to use them as embedded in your Deliverables. We may showcase the work in our portfolio unless you request confidentiality in writing.
Deliverables may depend on third-party services (hosting providers, domain registrars, payment gateways, APIs, plugins, fonts and similar). Such services are governed by their own terms and we are not liable for their availability, pricing, changes or failures.
Hosting and maintenance plans are provided on a best-effort basis. While we aim for high availability, we do not guarantee uninterrupted service. Backups, updates and support are provided as specified in the applicable plan. You are responsible for keeping your own copies of content and credentials.
We warrant that Services will be performed with reasonable skill and care. To the maximum extent permitted by law, all other warranties — express or implied, including merchantability, fitness for purpose and non-infringement — are excluded. Deliverables are provided "as is" save for the foregoing warranty.
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Services — whether in contract, delict (tort), statute or otherwise — is limited to the Fees actually paid by you to us in the three (3) months preceding the event giving rise to the claim.
We will not be liable for any indirect, special, incidental, consequential or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages. Nothing in these Terms limits liability for fraud, wilful misconduct or any liability that cannot be excluded under applicable law (including the Consumer Protection Act 68 of 2008 where it applies).
You indemnify and hold us harmless against any claims, damages, losses or expenses (including reasonable legal fees) arising from (a) content or materials you supply, (b) your use of the Deliverables in breach of these Terms or applicable law, or (c) any infringement of third-party rights resulting from your instructions.
Each party will keep confidential any non-public information disclosed by the other and will use it only for purposes of the engagement. This obligation survives termination for a period of three (3) years.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and, where applicable, the EU General Data Protection Regulation ("GDPR"). See our Privacy Policy for details.
Either party may terminate an engagement on written notice for material breach not remedied within 14 days of notice. On termination you will pay for all Services rendered and costs incurred up to the date of termination. Sections relating to payment, IP, liability, indemnity, confidentiality and governing law survive termination.
Neither party is liable for delays or failures caused by events beyond their reasonable control, including acts of God, war, civil unrest, load-shedding, internet or network outages, pandemics, or governmental action.
These Terms are governed by the laws of the Republic of South Africa. The parties consent to the non-exclusive jurisdiction of the Western Cape Division of the High Court of South Africa for any dispute arising out of or in connection with these Terms. International clients accept that South African law applies regardless of their place of business.
These Terms constitute the entire agreement between the parties regarding the Services and supersede any prior understandings. If any provision is held unenforceable, the remaining provisions remain in full force. No waiver is effective unless in writing. We may update these Terms from time to time; the version in force at the date of your engagement applies to that engagement.
Questions about these Terms can be sent to us via the contact form.