1. What is cPanel? cPanel is a web hosting control panel that provides a user-friendly interface to manage and control various aspects of your website, including email accounts, file management, databases, domain management, and security.

2. Can I access cPanel from anywhere? Yes, you can access cPanel from anywhere with an internet connection by entering your domain name followed by /cpanel in your web browser. For example, yourdomain.com/cpanel. You are also able to access cPanel via our Client Area.

3. How do I log in to cPanel? To log in to cPanel, you need to enter your username and password provided to you when you signed up for the service. You can also access cPanel via our Client Area.

4. Is cPanel easy to use? Yes, cPanel is designed to be user-friendly and intuitive, even for beginners. Its interface is organized into various sections that allow you to manage different aspects of your website without any technical knowledge.

5. Can I install software on my website using cPanel? Yes, cPanel provides a built-in tool called Softaculous that allows you to install various software applications such as WordPress, Joomla, Drupal, and many more with just a few clicks.

6. How can I backup my website using cPanel? You can use the Backup Wizard in cPanel to create a full or partial backup of your website, including files, databases, email accounts, and settings. You can also schedule backups to run automatically on a regular basis.

7. How can I secure my website using cPanel? cPanel provides several security features such as SSL/TLS certificates, IP blockers, and password-protected directories to help you secure your website.

8. Can I manage my email accounts using cPanel? Yes, cPanel allows you to create and manage email accounts, forwarders, autoresponders, and mailing lists. You can also access your email accounts using webmail or a third-party email client such as Microsoft Outlook.

9. Can I customize the appearance of my website using cPanel? Yes, cPanel provides a range of tools that allow you to customize your website’s appearance and functionality. For example, you can use the File Manager to upload and edit files, the Site Publisher to create a basic website, and the cPanel Themes to change the look and feel of your cPanel interface.

10. What if I have problems using cPanel? If you have any problems using cPanel, you can log a support ticket for assistance.

1. How do you physically secure the Data Centre where the servers are hosted? We use technology-driven measures to provide perimeter, building, and access-control security. The perimeter fence is backed by high voltage barriers, the latest video surveillance technology, and response systems.

2. What measures are in place to monitor access to the Data Centre? All outdoor and indoor access zones, including colocation racks, are monitored by video surveillance. Biometric access control systems and progressive access policies allow unattended access to authorized visitors.

3. Are there security personnel on-site to ensure the safety of visitors? Yes, security personnel are on site 24/7 to ensure the safety of our visitors.

4. What kind of access policies are in place for visitors? We have progressive access policies in place, which means that visitors are only allowed access to areas that they have been authorized to access.

5. How is the perimeter fence of the Data Centre secured? The perimeter fence is backed by high voltage barriers to provide additional security measures.

6. What kind of video surveillance technology is used to monitor the Data Centre? The latest video surveillance technology is used to monitor all outdoor and indoor access zones, including colocation racks.

7. Is there a response system in place to deal with any security breaches? Yes, we have a response system in place to deal with any security breaches.

8. How do visitors gain access to the Data Centre? Visitors gain access to the Data Centre through biometric access control systems that are only accessible to authorized visitors.

1. What is POP/IMAP? POP (Post Office Protocol) and IMAP (Internet Message Access Protocol) are two different email protocols that enable users to access their emails from a remote server. POP is an older protocol that downloads emails from the server to the local computer, while IMAP is a newer protocol that syncs emails across devices and keeps them on the server.

2. What are the benefits of using POP/IMAP? POP and IMAP enable users to access their emails from any device with an internet connection. This makes it easy for users to check their emails on-the-go and ensures that all emails are stored in a single location for easy access.

3. How do I set up POP/IMAP email on my device? To set up POP/IMAP email on your device, you will need to enter the email server settings provided by your hosting company. These settings will typically include the incoming mail server (POP or IMAP), the outgoing mail server (SMTP), and the username and password for your email account.

4. What is the difference between POP and IMAP? The main difference between POP and IMAP is how they handle email storage. POP downloads emails from the server to the local device and deletes them from the server, while IMAP keeps emails on the server and syncs them across devices.

5. Can I use both POP and IMAP for the same email account? Yes, it is possible to use both POP and IMAP for the same email account. However, it is not recommended as it can cause synchronization issues and make it difficult to manage your emails.

6. Can I access my POP/IMAP email from a webmail client? Yes, most webmail clients support POP and IMAP email protocols. This allows users to access their emails from a web-based interface instead of using a separate email client on their device.

7. How do I troubleshoot issues with my POP/IMAP email? To troubleshoot issues with your POP/IMAP email, you can check the server settings, make sure your device is connected to the internet, and ensure that your username and password are correct. If the issue persists, you can contact your hosting company for assistance.

8. Is there a limit to the number of email accounts I can set up with POP/IMAP? The number of email accounts you can set up with POP/IMAP will depend on the hosting plan you have chosen. Most hosting plans offer multiple email accounts with unlimited storage space.

9. How many emails can I send per hour using my email account? The maximum send limits per hour for the different Hosting Packages are:
Starter Hosting – 50 emails per hour
Basic Hosting – 100 emails per hour
Basic + Hosting – 150 emails per hour
Standard Hosting – 200 emails per hour
Standard + Hosting – 250 emails per hour
Professional Hosting – 300 emails per hour
Professional + Hosting – 350 emails per hour
Premium Hosting – 400 emails per hour
Platinum Hosting – 450 emails per hour
Platinum + Hosting – 500 emails per hour
Reseller Hosting – 250 emails per hour

10. What happens when I exceed the Send Rate Limit? Should you exceed the Send Rate Limit for your package in the first hour, the e-mails that exceed the limit will then be deferred to the next hour.

11. Why is there a Send Rate Limit is place? The reason for the Rate Limit Per Hour is to prevent your e-mail account from being used for SPAM (in the case of it being hacked) or for the sending of Bulk Mail Messages, as this influences our IP’s reputation and could cause our IP being blocked. Should you wish to send Bulk Mail Messages, it is best to make use of a Bulk Message Service.

1. What is Jetbackup? Jetbackup is a backup management software that allows us to create, manage, and restore backups of customer data. We use Jetbackup to ensure that our customers’ data is secure and easily recoverable in the event of a disaster.

2. Can customers access and manage their backups using Jetbackup? Yes, customers can access and manage their backups using the Jetbackup web interface. They can also create and restore backups on demand.

3. How often are backups made? Backups are made every evening and store locally on the server and remotely on our Backup Server location in Cape Town.

4. How does Jetbackup ensure the security of customer data? Jetbackup uses AES-256 encryption to secure customer data both in transit and at rest. It also allows our hosting company to store backups on a separate backup server or offsite location to provide an additional layer of security.

5. Can Jetbackup be used for disaster recovery purposes? Yes, Jetbackup can be used for disaster recovery purposes. In the event of a disaster or data loss.

1. What is SSL/TLS?
SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are cryptographic protocols designed to encrypt the data exchanged between a web server and a user's browser, ensuring that your online communication stays secure.

2. Why do I need an SSL/TLS certificate?
An SSL/TLS certificate protects sensitive information such as login credentials, payment details, and personal data. Plus, it can enhance your SEO rankings and foster trust with visitors by displaying a padlock icon in the address bar.

3. Do all hosting plans include SSL certificates?
Absolutely! We offer free Let’s Encrypt SSL certificates with all our hosting plans, so your website can stay secure without any additional costs.

4. How do I install an SSL certificate?
You can easily install an SSL certificate through your cPanel in the "SSL/TLS" section. Our system also takes care of automatically installing free Let’s Encrypt certificates once your domain is set up.

5. Can I use my own SSL certificate?
Yes, if you’ve bought a third-party or premium SSL certificate, you can upload and install it manually using the SSL/TLS manager in cPanel.

6. How long is an SSL certificate valid?
Free Let’s Encrypt certificates are valid for 90 days but renew automatically. Commercial SSL certificates usually last between 1 to 2 years before they need to be renewed.

7. Does SSL protect against hackers?
While SSL/TLS doesn’t stop hacking attempts, it does ensure that any data sent between the browser and server is encrypted and unreadable to anyone who shouldn’t have access.

8. Will SSL improve my website’s search ranking?
Definitely! Google considers HTTPS a ranking factor, so having an SSL certificate can help improve your site’s visibility in search results.

9. What happens if my SSL certificate expires?
If your SSL certificate expires, browsers will show a “Not Secure” warning to visitors, which can damage trust and traffic. We’ll send you a reminder before it expires to help you avoid this problem.

10. How can I check if my SSL certificate is working?
You can check your SSL certificate by clicking the padlock icon next to your URL in the browser address bar.

1. Can I upgrade my hosting plan later?
Absolutely! You can upgrade your hosting plan whenever you need to as your website expands. Whether it’s more storage, bandwidth, or some fancy features, we’ve got you covered.

2. How do I upgrade my hosting plan?
Upgrading is a breeze! Just head to your Client Area, pick your current plan, and select a higher-tier option. It’s a quick and smooth process.

3. Will upgrading affect my website?
Not at all! We handle upgrades with minimal to no downtime, so your files, emails, and databases will stay safe and sound during the switch.

4. What happens to my existing data when I upgrade?
Rest easy! All your data—websites, email accounts, databases, and settings—will be preserved and seamlessly transferred to your new plan without any hiccups.

5. Can I downgrade my plan instead?
Sure thing! You can downgrade, but just make sure your usage fits within the limits of the lower plan (like disk space and bandwidth). You might need to clean up some content or optimize your resources.

6. Is there a fee for upgrading?
Nope! There’s no extra fee for upgrading your plan. You’ll just pay the difference in monthly or annual pricing starting from the upgrade date.

7. How often can I upgrade my plan?
You can upgrade as often as you like! There’s no cap on how many times you can move to a higher plan based on your needs.

8. Will I get a prorated refund if I switch plans mid-cycle?
When you upgrade, you’ll be charged at the new rate right away. If you downgrade, you might have to wait until the end of your billing cycle to avoid any proration issues.

9. Can I try a higher plan before committing?
We suggest reaching out to support to discuss trial options or short-term upgrades so you can test the performance before fully committing.

10. Who should consider upgrading their hosting plan?
If you’re seeing more traffic, need extra storage, or want advanced features like staging environments, dedicated IP addresses, or enhanced security, then it’s definitely time to think about upgrading!

1. Do you offer website migration services?
Absolutely! We provide free website migration for most hosting providers. Our dedicated team takes care of everything securely and professionally.

2. What types of websites can be migrated?
We can migrate a variety of sites, including WordPress, HTML/CSS, PHP applications, and other CMS platforms like Joomla or Drupal.

3. How long does a migration take?
Typically, most migrations are wrapped up within 24 to 48 hours, depending on your website's size and the server's response times.

4. Will my website experience downtime during migration?
We strive for zero downtime. Your site will keep running on your old host while we set up the new environment.

5. What do I need to provide for migration?
You’ll need to share your FTP/cPanel access details and database credentials. If you want, you can also provide login info for your current hosting control panel.

6. Can I migrate multiple websites at once?
Yes, we can manage bulk migrations for several websites. Just reach out to our support team to coordinate larger transfers.

7. Will my email accounts be migrated too?
Definitely! We can migrate your email accounts, including all settings and mailboxes, upon request.

8. Is there a file size limit for migrations?
There’s no strict limit, but if your site is very large, we might need to coordinate with our support team to ensure everything goes smoothly.

9. What if something goes wrong during migration?
Our team keeps a close eye on every step. If any issues pop up, we’ll fix them quickly or roll back changes to keep your site safe.

10. How do I request a migration?
You can easily request a free by contacting our support team directly.

1. What uptime guarantee do you offer?
We promise a solid 99.9% server uptime across all our hosting plans. This means your website will be up and running almost all the time.

2. What is considered downtime?
Downtime is any time your website can’t be reached due to server issues, maintenance, or network problems on our side.

3. How is uptime monitored?
We have 24/7 monitoring systems in place that keep an eye on server health, response times, and service availability in real-time.

4. What happens if uptime falls below 99.9%?
If we don’t meet our Service Level Agreement (SLA), eligible customers might receive service credits based on how long the downtime lasts.

5. Does uptime include customer-related issues?
Nope, our uptime guarantees only cover infrastructure-level problems. Issues caused by user errors, malicious attacks, or third-party plugins aren’t included.

6. How can I check my website’s uptime history?
You can keep track of uptime using third-party tools like UptimeRobot or Pingdom, or you can reach out to support for internal reports.

7. Are scheduled maintenance periods counted in uptime?
We try to keep scheduled maintenance windows to a minimum and always let you know in advance. These periods are generally not counted in uptime calculations.

8. How does high uptime benefit my business?
High uptime means your website is always accessible to visitors, which boosts customer satisfaction, improves SEO rankings, and opens up more sales opportunities.

9. What infrastructure supports your uptime guarantee?
We rely on enterprise-grade servers, redundant networks, automatic failover systems, and load-balanced environments to ensure maximum reliability.

10. How do you respond to unexpected downtime?
Our technical team jumps into action right away when unplanned outages occur. We focus on getting services back up and running and keep you updated through status pages and support channels.

1. How do I create an email account with my domain?
You can easily set up custom email addresses (like admin@yourdomain.com) through your cPanel in the “Email Accounts” section.

2. Can I access my email from different devices?
Absolutely! You can check your domain email via webmail or set it up on mobile apps and desktop clients like Outlook, Apple Mail, or Thunderbird.

3. What email clients are compatible with my domain email?
Most modern email clients work seamlessly with our email service, including Microsoft Outlook, Gmail (using POP/IMAP), Apple Mail, and Thunderbird.

4. What are POP and IMAP, and which should I use?
POP downloads your messages to one device and removes them from the server, while IMAP keeps everything synced across devices. If you check your email from multiple devices, go with IMAP.

5. How do I configure my email client?
You can use the auto-configuration feature in most email clients, or manually enter the server settings (host, port, username, password) that you’ll find in your cPanel.

6. Can I set up automatic email forwarding?
Yes, you can easily forward emails to another address using the “Forwarders” tool in cPanel. This way, you can manage all your emails in one inbox.

7. Can I set up an autoresponder for my email?
Definitely! cPanel has an autoresponder tool that lets you send automatic replies when you’re away, like during vacations or business trips.

8. How much email storage do I get?
The amount of email storage you get depends on your hosting plan. Most plans come with generous mailbox quotas, and you can add more accounts as needed.

9. What if I forget my email password?
No worries! You can reset your email password through cPanel under “Email Accounts,” or reach out to support for help if you’re locked out.

10. Is spam filtering available for domain email?
Yes, we offer spam filtering tools like SpamAssassin to help keep unwanted emails at bay and your inbox tidy.

1. What’s a domain name?
A domain name is like your website’s personal address on the internet (think example.com), which visitors use to find and access your site.

2. How do I register a domain name?
You can snag a domain when you sign up or through your Client Area by checking its availability and completing the purchase.

3. Can I transfer an existing domain to your platform?
Absolutely! Transferring your domains to us is a breeze. We offer clear, step-by-step instructions and support to help you through the process.

4. How long can I register a domain for?
Typically, you can register domains for anywhere between 1 to 10 years, depending on the extension and the policies of the registrar.

5. What domain extensions do you support?
We’ve got you covered with popular extensions like .com, .net, .org, .co.uk, and many more. Plus, we regularly add new gTLDs to our offerings.

6. Can I register multiple domains with one account?
Yes, you can easily manage multiple domains from a single hosting account, making it super convenient to handle several websites.

7. Do I own my domain after registration?
Definitely! Once you register a domain, you’re the legal owner. We just act as your registrar and host.

8. How do I renew my domain name?
You can choose to renew your domain automatically or manually through your Client Area before it expires.

9. What happens if my domain expires?
If your domain expires, it enters a grace period where you can still renew it. If you don’t renew it, it will become available for others to register.

10. Can I change the WHOIS information for my domain?
Yes, you can easily update your domain’s WHOIS information through your domain management dashboard, or you can reach out to support for assistance.